Privacy Policy

Effective Date: 27/09/2024

Listen Up NZ ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use the Listen Up NZ E-Learning Platform.

By accessing or using the platform, you consent to the data practices described in this policy.

1. Information We Collect
We collect information to provide and improve our services. This includes:

a. Personal Information  
When you create an account, enroll in a course, or interact with the platform, we may collect the following personal data:
- Contact Information: Name, email address, phone number, physical address.
- Demographic Information: Age, gender, location.
- Account Information: Username, password, and profile details.

b. Course Information  
- Enrollment details, course progress, test results, certificates, and participation in interactive features.

c. Technical Information  
- Device information (IP address, browser type, device type, operating system).
- Usage data (logins, pages viewed, time spent on platform).
- Cookies and similar tracking technologies.

d. Payment Information  
When making payments, we may collect transaction data, such as credit card information, payment amounts, and billing details. Payment data is processed securely by third-party payment providers and is not stored by us.

2. How We Use Your Information
We use the collected information for the following purposes:

a. Providing Services  
- To create and manage your account.
- To provide access to courses and educational content.
- To issue certificates and track course progress.

b. Communication  
- To send course updates, newsletters, and important notices.
- To respond to your queries or provide customer support.

c. Improving the Platform  
- To analyze usage patterns, improve course offerings, and enhance platform functionality.
- To personalize your learning experience based on your preferences and interactions.

d. Marketing and Promotions  
- With your consent, we may send promotional materials, offers, and content relevant to your interests.

3. Sharing Your Information
We may share your personal information in the following circumstances:

a. With Course Instructors  
Instructors may have access to students' personal and course-related information to provide feedback, evaluate progress, and facilitate interaction.

b. Third-Party Service Providers  
We may share information with trusted third parties who help us operate the platform, such as:
- Hosting and IT service providers.
- Payment processors (for secure transactions).
- Marketing and analytics services.

These providers are bound by confidentiality agreements and only use your data as necessary to provide services to us.

c. Legal Obligations  
We may disclose your information if required by law, or if we believe such action is necessary to:
- Comply with legal obligations.
- Protect the rights, property, or safety of Listen Up NZ, its users, or others.

4. Data Security
We take reasonable steps to protect your personal information against unauthorized access, alteration, or destruction. Security measures include:
- Encryption of sensitive data.
- Secure hosting environments.
- Regular security assessments.

However, no system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session.
- Track usage and performance.
- Personalize your experience.

You can manage cookie preferences through your browser settings, but disabling cookies may affect platform functionality.

6. Your Data Rights
You have the following rights concerning your personal data:

a. Access  
You may request a copy of the personal information we hold about you.

b. Correction  
You may request corrections to any inaccurate or incomplete information.

c. Deletion  
You may request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purpose for which it was collected.

d. Data Portability  
You may request to receive a copy of your data in a structured, machine-readable format.

e. Withdraw Consent  
Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [insert contact email].

7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy
Our platform is not directed toward children under 16. If we discover that we have inadvertently collected personal information from a child under 16, we will delete it as quickly as possible.

9. International Data Transfers
If you are located outside of [Insert Jurisdiction], please be aware that your information will be transferred to, stored, and processed in [Insert Jurisdiction] where our servers are located. By using the platform, you consent to the transfer of your information to these locations.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the platform following any changes constitutes your acceptance of the new policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: [email protected]  
Address: Waimate, Canterbury, New Zealand

By using the Listen Up NZ E-Learning Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.